Welcome And Services Supervisor | Exclusive Collection (M/W)

Job location:Resort — South Africa Beach & Safari
Contract type:Seasonal
Accommodation and meals provided:Yes
Required experience:1 to 3 years

Language: English required; French, Afrikaans, and Zulu appreciated.

Who are we?
Club Med was founded in 1950 on the idea that the purpose of life is to be happy. The place to be happy is here. The moment to be happy is now.
Since then, our mission has been to create moments of happiness every day and share them with our guests, across nearly 70 Premium and Exclusive Collection Resorts located in the most beautiful destinations in the world.
To make this happen, we have something others don’t: the Club Med Spirit and our five core values of kindness, multiculturalism, responsibility, freedom and a pioneering spirit.
Today, Club Med is the world leader in premium all‑inclusive holidays. We are more than 25,000 Gentle Organizers (G.O) and Gentle Employees (G.E) from over 110 nationalities and cultures, working in Resorts, offices and agencies across more than 40 countries.

Your work environment
Within the Club Med Exclusive Collection, you will evolve in remarkable environments where every detail is designed to deliver a unique luxury experience.
Our Resorts, shaped by renowned architects and designers, are set in exceptional locations chosen for their beauty and ability to inspire wonder.
Your role is central to creating unforgettable moments for our guests. You will use your talent, precision and sense of elegance to deliver outstanding service.
You will join a warm, cosmopolitan team where every personality is valued and attention to detail is a priority. Together, we provide exceptional experiences to more than 150,000 travellers each year.

You are
• Authentic, embodying sincere values that inspire trust and confidence in guests
• Charismatic, engaging others with your positive energy and natural presence
• Elegant, demonstrating refinement both in your presentation and in your approach to service
• Empathetic, creating genuine connections and memorable moments for guests
• Unifying, able to lead, motivate and guide your team toward their goals

You will
• Oversee personalized guest welcomes and provide discreet, tailor‑made service throughout their stay to ensure an unforgettable experience
• Lead and coordinate front office teams while ensuring clear communication within and across departments
• Build and maintain strong relationships between your team and guests to ensure satisfaction throughout their visit
• Monitor economic performance and optimize budgets while developing local sales (opportunities such as upgrades and additional services)
• Guarantee exceptional quality of service by ensuring compliance with Club Med hygiene and safety standards and maintaining facilities and equipment in perfect condition

You will be a Gentle Organizer (G.O)
As a G.O, you will practice your profession with passion while also participating in key moments of our guests’ stay.
Whether interacting with them, sharing an activity or showcasing your talents on stage, you will help create unique and lasting memories.
Being a G.O is much more than just a job. It is about experiencing and sharing moments of connection and emotion within a multicultural team.

Your benefits
Focus on your mission, and enjoy the rest!
Discover all the benefits of joining us (depending on the country, these may vary slightly):
• Accommodation provided on site or nearby and meals included, with a fixed contribution
• Access to Resort facilities and activities (conditions apply): gym, swimming pool, outdoor activities… plus preferential rates at the boutique, spa, excursions, etc.
• Tailored training throughout your career to develop your skills and progress into new positions
• Internal and international mobility: over 120 jobs in 70 Resorts worldwide offering countless career opportunities