Reception
Front Desk Agent (M/W)
Club Med Resorts ギリシャ or overseas
Job ID R-5650 Category Hospitality & Catering
Experience 1st season
Contract Type Seasonal
あなたには
- 社交的で、お客様との信頼関係の築き方を知っている方。
- 親切で聞き上手、あなたのおかげでお客様は解決策を見つけることができます。
- マルチリンガル、少なくとも2ヶ国語に堪能で、国際的な顧客との対応に慣れている方。
具体的な仕事内容
- お客様のご到着からご出発まで（チェックイン／チェックアウト）、またご滞在中のサポート（送迎、お部屋の変更など）。
- すべてのお客様を温かくお迎えし、ロイヤルティ状況や国籍に合わせた個別のサポートを提供する。
- リゾート内およびクラブメッドで提供されるすべての情報（リゾートとその周辺エリア）、基準、製品、サービスを熟知し、お客様と共有する。
- 情報の発信を積極的に最適化し、必要に応じて文書やイベントを母国語に翻訳する。
- 社内の支払いおよび請求に関するポリシーに精通し、それを適用し、担当業務範囲内で行われるすべての財務業務に責任を持つ。
- 日常業務と顧客体験を改善するために上司に提案する。
- 安全衛生基準、緊急時や避難時の手順を熟知し、適用すること。
- リゾートの売上向上に貢献する。
G.Oレセプションになることで、クラブメッドが提供する施設とアクティビティーを利用することができます。その気になれば、ステージに立って才能を発揮することもできます！
何を待っているのですか？
当社のポジションはすべて、障がいをお持ちの方にも門戸を開いています。
- 社交的で、お客様との信頼関係の築き方を知っている方。
- 親切で聞き上手、あなたのおかげでお客様は解決策を見つけることができます。
- マルチリンガル、少なくとも2ヶ国語に堪能で、国際的な顧客との対応に慣れている方。
具体的な仕事内容
- お客様のご到着からご出発まで（チェックイン／チェックアウト）、またご滞在中のサポート（送迎、お部屋の変更など）。
- すべてのお客様を温かくお迎えし、ロイヤルティ状況や国籍に合わせた個別のサポートを提供する。
- リゾート内およびクラブメッドで提供されるすべての情報（リゾートとその周辺エリア）、基準、製品、サービスを熟知し、お客様と共有する。
- 情報の発信を積極的に最適化し、必要に応じて文書やイベントを母国語に翻訳する。
- 社内の支払いおよび請求に関するポリシーに精通し、それを適用し、担当業務範囲内で行われるすべての財務業務に責任を持つ。
- 日常業務と顧客体験を改善するために上司に提案する。
- 安全衛生基準、緊急時や避難時の手順を熟知し、適用すること。
- リゾートの売上向上に貢献する。
G.Oレセプションになることで、クラブメッドが提供する施設とアクティビティーを利用することができます。その気になれば、ステージに立って才能を発揮することもできます！
何を待っているのですか？
当社のポジションはすべて、障がいをお持ちの方にも門戸を開いています。
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