Front Desk Agent

Who are we?

Club Med was created in 1950 based on the idea that the purpose of life is to be happy. The place to be happy is here. The time to be happy is now.
Since then, our mission has been to create moments of happiness every day and share them with our guests in nearly 70 Premium and Exclusive Collection Resorts located in the most beautiful places in the world.
And to create these moments of happiness, we have something that others do not: our Club Med Spirit and our five values of kindness, multiculturalism, responsibility, freedom, and pioneering spirit.
Today, Club Med is the world leader in premium all-inclusive vacations. We are more than 25,000 Gentle Organizers (G.O) and Gentle Employees (G.E) from over 110 different nationalities and cultures, working in Resorts, offices, or agencies in more than 40 countries.

Your work environment
Work in an environment where comfort goes hand in hand with performance: we make it a priority to equip our teams with high-quality professional tools that offer greater autonomy and convenience. Our pioneering spirit encourages us to embrace innovations that improve our teams’ working comfort, allowing them to focus on what really matters: the relationship with our guests. Each of our Resorts boasts a dozen different nationalities among guests and staff—plenty of opportunities to grow through exposure to multiple cultures!

You are

• Sociable, able to build relationships with guests and gain their trust.
• Helpful and attentive, ensuring our guests find solutions for every request.
• A polyglot, proficient in at least two languages (including English), comfortable with an international clientele.
• Adaptable, able to handle conflicts and various situations with ease, while using digital tools.

You will

• Assist guests from arrival to departure (check-in/check-out) and throughout their stay (transportation, room changes, etc.).
• Provide a personalized welcome suited to guests’ loyalty status and nationality.
• Know and share all information about the Resort and its surroundings, as well as standards, products, and services.
• Follow up on guest requests and complaints, communicating via various channels: verbal, digital, and written.
• Manage accounting operations at the reception: processing payments, handling guarantees, managing unpaid bills, and reviewing invoices.
• Be proactive in suggesting ways to improve daily operations and the guest experience.
• Comply with Club Med standards and hygiene and safety regulations, and be familiar with emergency and evacuation procedures.
• Fill in for the Night Receptionist based on schedule needs.
• Contribute actively to generating additional revenue in the Resort.

You will be a Gentle Organizer (G.O)

As a G.O, you will practice your profession with passion while also participating in key moments of the guest experience. Whether it’s interacting with them, sharing an activity, or revealing your talents on stage, you will contribute to creating unforgettable memories. Being a G.O is much more than a job: it means living moments of shared connection and emotion within a multicultural team.

Your benefits

Focus on your mission, and enjoy the rest!
Discover all the advantages of joining us (these may vary slightly depending on the country):

• Accommodation on-site or near your place of work and meals included, for a flat-rate contribution.
• Possible access to facilities and activities (subject to conditions): gym, pool, outdoor activities… plus preferential rates at the boutique, spa, excursions, etc.
• Tailor-made training throughout your career to develop your skills and move into new positions.
• Internal and international mobility: over 120 professions in 70 Resorts worldwide… and just as many career opportunities.