Front Desk Agent - German Speaker (M/W)

Job location: France or Indian Ocean

Contract type: Seasonal fixed-term contract (CDD)
Accommodation and meals provided: Yes
Required experience: 1 to 3 years in the position
Languages: German mandatory, English mandatory, French required

Who are we?

Club Med was founded in 1950 on the idea that the purpose of life is to be happy. The place to be happy is here. The moment to be happy is now.

Since then, our mission has been to create moments of happiness every day and share them with our guests, in nearly 70 Premium and Exclusive Collection Resorts located in the most beautiful destinations in the world.

To make this happen, we have something others don't: the Club Med Spirit and our five core values of kindness, multiculturalism, responsibility, freedom and a pioneering spirit.

Today, Club Med is the world leader in premium all-inclusive holidays. We are more than 25,000 Gentle Organizers (G.O) and Gentle Employees (G.E) from over 110 nationalities and cultures, working in Resorts, offices or agencies, in more than 40 countries.

Your work environment

Work in an environment where comfort goes hand in hand with performance: we are committed to providing our employees with high-quality professional equipment that offers greater autonomy and ease of work.

Our pioneering spirit encourages us to adopt innovations that improve our teams' working conditions and allow them to focus on what matters most: the relationship with our guests.

Each of our Resorts welcomes around a dozen nationalities among both guests and employees, creating countless opportunities to grow through contact with different cultures.

You are

• Sociable, able to build strong relationships with guests and earn their trust.

• Service-minded and attentive, ensuring guests always receive support and solutions tailored to their needs.

• Multilingual, fluent in at least two languages, including English, and comfortable working with an international clientele.

• Adaptable, capable of handling conflicts and a variety of situations while effectively using digital tools.

You will

• Support guests throughout their stay, from arrival to departure (check-in/check-out), including transportation arrangements, room changes and any other guest requests.

• Deliver a personalised welcome tailored to guests' loyalty status and nationality.

• Know and share all information regarding the Resort and its surroundings, as well as Club Med standards, products and services.

• Follow up on guest requests and complaints through multiple communication channels: face-to-face, digital and written.

• Manage front desk accounting operations, including payments, guarantee follow-up, outstanding balances and invoice controls.

• Propose ideas and initiatives to improve daily operations and enhance the guest experience.

• Apply Club Med standards, hygiene and safety regulations, while ensuring knowledge of emergency and evacuation procedures.

• Replace the Night Front Desk Agent when required by the operational schedule.

• Actively contribute to achieving revenue targets linked to additional sales within the Resort.

You will become a Gentle Organizer (G.O)

As a G.O, you carry out your profession with passion while having the opportunity to take part in key moments of our guests' stay. Whether interacting with guests, sharing an activity or showcasing your talents on stage, you help create unique memories.

Being a G.O is much more than a job: it is about experiencing moments of sharing and emotion within a multicultural team.

Your benefits

Focus on your mission and enjoy the rest!

Discover the conditions and benefits associated with your position (which may vary depending on the country and contract type):

• Accommodation provided within or close to your workplace, as well as access to dining facilities, according to the terms of your contract, with a fixed contribution.

• Access to certain facilities and activities (fitness centre, swimming pool, outdoor activities, etc.) outside working hours and according to applicable rules. You will also benefit from preferential rates on certain services (boutique, spa, excursions, etc.).

• Ongoing support through training programmes throughout your career to develop your skills and progress towards new opportunities.

• Internal and international mobility opportunities, depending on available opportunities and applicable conditions, across more than 120 professions and over 60 Resorts worldwide.