Resp. D'Agence

This job description is currently under review and subject to validation. Adjustments may be made before the final version is released.

PURPOSE OF THE JOB

The Agency Manageris responsible forleading and expanding the commercial activities of their designated Club Med agency. This role involves managing the sales team,optimizingsales figures, and ensuring high customer satisfaction while embodying the brand's values.

GENERAL MISSIONS

1.Team Management

• Recruit, train, and supervise the traveladvisorsteam.

• Set individual and collective goals, track performance, and motivate the team.

• Lead regular team meetings to share information, best practices, and goals.

2.CommercialDevelopment

• Define and execute the agency's sales strategy.

• Build andretaina loyal client portfolio.

• Analyze performance and propose corrective actions as needed to enhance results.

3.Agency Management

• Manage the agency's budget andoptimizeoperating costs.

• Ensure compliance with Club Med’s procedures and quality standards.

• Handle relations with suppliers and partners andmaintainthe agency’s presentation and client reception.

4.Customer Satisfaction

• Ensurehigh standardsof customer service and client reception.

• Handle customer complaints and provide effective solutions.

• Collect client feedback to continually improve service offerings.

5. Management & Leadership

• Create a structuring and inspiring framework: Provide a clear and engaging environment, give meaning to actions and embody the Club Med Spirit. 

• Develop and empower teams: Help them develop their skills, encourage autonomy and initiative. 

• Ensure operational excellence: Manage performance with rigor and benevolence, optimizing time and resources.

KPI(position requirementsobjective)

• Sales Performance: Achieve or exceed sales targets consistently.

• Client Retention Rate: Percentage of returning clients year-on-year.

• Team Engagement: Improvement in team performance and satisfaction.

• Customer Satisfaction Score: Client feedback ratings on service quality.

• Cost Efficiency: Reduction in agency operating costs whilemaintainingservice standards.