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Purpose of the position

Lead the transformation of Club Med’s MICE (Meetings, Incentives, Conferences & Events) business inSoutheastAsia Pacific(SEAP).

Translate vision into high-impact strategies that combine innovation, operational excellence, and commercial growth — empowering markets to exceed their budget ambitions.

Reporting line

General Manager Malaysia / Singapore

Operational missions

Mission1:Define, implement, and continuously refine MICE sales processes and tools across SEAP commercial and resort teams.

Mission2:Drive operational excellence and evolve resort offerings to meet market expectations and outperform competitors.

Mission3:Accelerate business growth through external sales tools, regional partnerships, and segmented packages.

Mission4:Act as the regional facilitator between SEAP markets, operations, corporate functions, and APAC counterparts.

Mission5: Lead SEAP’s MICE roadmap — strategic rollout, brand activation, and cross-functional excellence.

Responsibilities & List of Tasks

Mission 1 —Sales processes & tools

Optimizethe full MICE sales workflow (pre-sales, event days, post-sales) for efficiency and impact.

Champion Salesforce adoption and reporting across SEAP commercial teams.

Align regional plans with marketing strategy and market KPIs; ensure quarterly APAC alignment.

Support commercial teams in high-value opportunities — client meetings, negotiations, site inspections.

Represent SEAP with corporate teams to ensure seamless rollout of initiatives.

Mission 2 —Operations & product evolutions

Refine and elevate resort offerings through new concepts and CAPEX recommendations.

Ensure strict compliance with internal control processes across SEAP resorts.

Conduct annual resort visits for quality control, leadership reviews, and team training.

Lead training and implementation of MICE standards and tools.

Support recruitment of key MICE talent to strengthen operational excellence.

Represent MICE needs in new resort developments and major CAPEX projects.

Mission 3 —External tools, partnerships & business growth

Maximize lead generation via LinkedIn Sales Navigator and other external tools.

Build and manage vendor partnerships (F&B, AV, teambuilding) to enrich resort offerings.

Co-lead regional sales events, tradeshows, and brand activations.

Identifyand grow regional business segments — affinity groups, key accounts, and multi-country partnerships.

Mission 4 —Regional facilitator

Build and sustain the SEAP MICE sales community through onboarding, training, and regular engagement.

Act as the key liaison across Sales, Operations, Finance, Development, andCorporateteams.

Share best practices regionally and globally through structured updates and sessions.

Co-organize annual APAC MICE stakeholder gatherings for alignment and strategic direction.

Mission 5 — SEAP MICE Project roll-out & strategic evolutions

Cascade ClubMed’sfour MICE vision pillars into SEAP’s roadmap:

Pioneer Lifestyle Brand— embed brand identity and signature experiences.

Winning Hearts— launch marketing suite, digitize client journey,instill“Yes Mindset.”

Building Fans— create loyalty schemes and flagship experiences.

Leveraging Efficiency for Good— automate CRM, evolve group rates, and scale best practices.

Drive cross-functional execution with Marketing, Sales, Operations, HR, and Training.

Requirements

Educational Background in Meetings & Events Management
Ideally 3 - 5 years of experience in events management
The ideal candidate will have a strong grasp of B2B sales processes and knowledge of Asia's MICE markets
Strong articulation & translation of sales needs into marketing & operational deliverables.
Experience in LinkedIn Sales Navigator, Salesforce, Microsoft Suite of Tools
Entrepreneurial, open-minded, results-driven, analytical, and collaborative. Able to simplify complex needs into actionable strategies.