Welcome and Services Manager (M/W)

Job location: Resorts in the French Alps
Contract type: Seasonal fixed-term contract (CDD)
Accommodation and meals provided: Yes
Required education: Bachelor’s degree (Bac +2/3) in Hospitality, Management or Customer Relations, or equivalent experience. Excellent command of foreign languages, leadership skills, and reception tools required.
Experience required: 3 to 5 years

Who are we?
Club Med was founded in 1950 on the idea that the purpose of life is to be happy. The place to be happy is here. The moment to be happy is now.
Since then, our mission has been to create moments of happiness every day and share them with our guests, in nearly 70 Premium and Exclusive Collection Resorts located in the most beautiful destinations in the world.
To achieve this, we have something others don’t: the Club Med Spirit and our five core values — kindness, multiculturalism, responsibility, freedom, and a pioneering spirit.
Today, Club Med is the world leader in premium all-inclusive vacations. We are more than 25,000 Gentle Organizers (G.O) and Gentle Employees (G.E) from over 110 nationalities and cultures, working in Resorts, offices, and agencies across more than 40 countries.

Your work environment
Thrive in a setting where comfort meets performance: we are committed to providing our employees with high-quality professional tools offering greater autonomy and efficiency.
Our pioneering spirit drives us to adopt innovations that enhance working conditions for our teams and allow them to focus on what matters most — building relationships with our guests.
Each of our Resorts welcomes guests and collaborators from dozens of different countries, offering countless opportunities to develop through contact with multiple cultures.

You are
• Sociable, skilled at building trustful relationships with guests and teams.
• Responsible and exemplary, able to lead, train, and effectively represent the department.
• Multilingual, fluent in at least two languages including English, and comfortable with international clientele.
• Proactive, tech-savvy, and flexible, adapting to situations and operational needs.

You will
• Ensure service excellence and guest satisfaction throughout their stay.
• Accompany guests from arrival to departure (check-in/check-out) and respond to their needs during their stay (transportation, room changes, etc.).
• Coordinate all reception activities: provide information, organize guest stays, and respond to requests.
• Oversee back-office operations related to staff schedules, internal management of the reception team, room assignments, and transfer coordination.
• Handle guest requests and complaints through multiple communication channels, finding quick and empathetic solutions.
• Lead, inspire, and motivate an international team of 15 to 25 employees, supporting their development through training, evaluations, and growth opportunities.
• Develop local sales opportunities and maximize the Resort’s revenue.
• Apply Club Med standards and procedures related to hygiene, safety, and emergency or evacuation protocols.

You will be a Gentle Organizer (G.O)
As a G.O, you will carry out your profession with passion while also participating in key moments of our guests’ stay. Whether speaking with them, joining an activity, or showcasing your talents on stage, you will contribute to creating unforgettable memories.
Being a G.O is much more than just a job — it means living and sharing genuine moments of connection and emotion within a multicultural team.

Your benefits
Focus on your mission, and enjoy the rest!
Discover all the benefits of joining us (depending on the country, these may vary slightly):

· Accommodation provided on site or nearby, and meals included, with a fixed contribution.
· Access to Resort facilities and activities (conditions apply): gym, swimming pool, outdoor activities… plus preferential rates at the boutique, spa, excursions, etc.
· Tailored training throughout your career to develop your skills and advance into new positions.
· Internal and international mobility: over 120 jobs in 70 Resorts worldwide… offering countless career opportunities.