Coordenador (a) Grupos e Eventos

GENERAL MISSIONS
He carries out all his missions in compliance with internal procedures and legal framework:
PRODUCTION
• Contact the customer to present yourself as the privileged interlocutor as soon as the contract is signed
• Set up with the client the elements of his event (Program)
• Build the event program (MEGA)
• Obtain lists of participants and enter them in the NA.
• Build with the customer the rooming list
• To be attentive to the customer's expectations
• Offer paid services by promoting profit centres
• Issue the invoice for the 2nd instalment and the final invoice within the contractual deadlines
• Ensure payment
COORDINATION
• Guarantee the proper application of the clauses of the customer contract and the smooth running of operational logistics.
• In collaboration with the customer service representative, prepare the program for site visit
• Manage the tracking visits and contribute to the drafting (with the customer manager) of the report at the end of the stay
• Welcome the client, validate with him (Group Manager) the progress of his program and ensure follow-up
• Distribute the event's program (MEGA) to the village services and inform them of any changes regarding the group's program.
• Be present at key moments of the event.
• Advise and guide the sales offices in the setting up and logistics of Meetings & Events operations in conjunction with the Village's services.
• Respond to sales offices as quickly as possible and be proactive.
• Check, at the end of the stay, documents relating to the regularisation of the group's accounts receivable (reconciliation of planning + ancillary services), to edit the final invoice
• Carry out the group evaluation
• Coordinate and host eductours, discovery stays or internal seminars.
• Manage the meeting room occupancy schedule.
• Know and be known by local competition.
HYGIENE & SAFETY
• Ensure the maintenance and preservation of premises, equipment and materials;
• Know and apply Health & Safety standards and all emergency and evacuation procedures and inform customers accordingly.
• Ensure the application of norms and standards and corrective actions if necessary

• Limit electricity and water consumption
• Respect the service’s rules for dangerous products management (storage, protection equipment…)




WASTE MANAGEMENT:

• Comply with the resort’s waste management and sorting rules, in accordance with local regulations and environmental standards, by ensuring that recyclable and hazardous waste is properly sorted and handled
• Maintain and ensure the cleanliness and accessibility of waste disposal areas

KEY PERFORMANCE INDICATORS (KPI)
CLIENT
• Customer feedback on responsiveness (response time), quality of responses given
• Intent to return

BUSINESS
• Additional sales
• Confirmation after marking
• Collection of funds


PEOPLE
• Sharing of information with the various services of the village